Expert Service Packages
Premium solutions for serious businesses
Minimum project value: RM5,000
๐ Partnership Credits & Payment Terms: View our pricing programs, guarantees & policies
๐ฏ Free Strategy Session + Written Assessment
Before we work together, let's make sure it's the right fit. Get a complimentary 30-minute strategy session where we'll assess your situation and provide a detailed written plan โ completely free, no pressure to proceed.
Our Service Packages
Outcome-focused solutions with clear deliverables and guaranteed results
โ Suitable for legacy systems, complex codebases, and AI-generated projects requiring cleanup
๐จ Legacy System Rescue
For: Critical bugs, system failures, or urgent stabilization needs
When your system is broken and you need it fixed โ fast and right.
What you get:
- Deep investigation + root cause analysis
- Fix implementation with thorough testing
- Risk assessment documentation
- Prevention recommendations
- Handover session with your team
- 2-week post-fix support
Typical outcomes:
- Eliminate critical production bugs
- Restore system stability
- Prevent recurrence
- Clear understanding of what went wrong
๐ฐ RM5,000 โ RM15,000
Fixed price based on complexity
โฑ Delivery: 1-3 weeks
๐ System Understanding & Roadmap
For: Complex legacy systems that need clarity before you can make confident changes
Stop guessing. Know exactly what you have and where to go next.
What you get:
- Complete system architecture documentation
- Data flow and business logic mapping
- Risk and vulnerability assessment
- Technical debt analysis
- Modernization roadmap with priorities
- Strategic recommendations
- Executive summary + technical report
Typical outcomes:
- Full visibility into your system
- Confidence to make changes safely
- Clear 6-12 month improvement plan
- Onboarding documentation for new devs
๐ฐ RM8,000 โ RM25,000
Depends on system size and complexity
โฑ Delivery: 3-6 weeks
๐ง System Stabilization Project
For: Systems ready for comprehensive stabilization and improvement
Transform your fragile system into something reliable and maintainable.
What you get:
- Fix critical bugs and instabilities
- Refactor problematic modules
- Performance optimization
- Add missing tests (critical paths)
- Update documentation
- Knowledge transfer session
- 30-day warranty on all fixes
Typical outcomes:
- Eliminate recurring production issues
- 50-70% reduction in bug reports
- Team can modify code confidently
- Faster feature development
๐ฐ RM12,000 โ RM30,000+
Scoped and fixed based on objectives
โฑ Delivery: 4-8 weeks
๐ค Automation & Efficiency
Save hours every week by automating repetitive tasks
๐ค Business Automation
For: Repetitive manual tasks eating up your team's time
Stop wasting hours on tasks a computer should handle.
What you get:
- Custom automation implementation
- Automated report generation
- Data synchronization between systems
- Scheduled tasks & email workflows
- API integrations
- Complete documentation
- 2-week post-launch support
Common use cases:
- Auto-generate weekly/monthly reports
- Sync inventory across platforms
- Automated invoice processing
- Data imports/exports on schedule
๐ฐ RM8,000 โ RM20,000
One-time setup based on complexity
โฑ Delivery: 2-4 weeks
๐ก Ongoing maintenance: Most automations run reliably without monthly monitoring. If you want optional maintenance coverage, it's available at RM1,000-1,500/month (5-7 hours of monitoring, fixes, and adjustments).
Alternative: Need ongoing development beyond just automation monitoring? Our retainer packages (from RM3,000/month) include automation work plus broader technical support.
๐ก Not Sure Which Package?
Every system is different. Book a free strategy session and we'll recommend the best approach based on your specific situation, timeline, and budget.
โ This Service Is Perfect For:
- Businesses with existing systems that must keep running
- Teams dealing with legacy or undocumented codebases
- Owners who value stability and reliability over rushing
- Companies stuck with AI-generated code that needs cleanup
- Systems built by developers who are no longer available
- Organizations needing careful, methodical fixes (not quick patches)
โ NOT a Good Fit If You:
- Need work done "ASAP" (within 1-2 days)
- Want the cheapest option possible
- Need 24/7 emergency on-call support
- Want someone to build a new system from scratch
- Are actively shopping for the lowest quote
- Require immediate real-time intervention for critical issues
Our work is structured and methodical โ ideal for planned improvements, fixes, and stabilization, not emergency firefighting.
Expert technical guidance and support โ part-time but premium
๐ฏ Strategic advisor access without full-time overhead ยท Scheduled work, not on-call support
โ Retainer spots filled on availability basis โ not subject to project limits
How to choose: Advisory = occasional guidance ยท Active = regular fixes & improvements ยท Strategic Partner = continuous system evolution
๐ฏ Expert Technical Advisor
Your trusted legacy system expert โ on retainer
๐ท Advisory Only
RM3,000/month
10 hours/month
For technical guidance and occasional help
- Answer technical questions via email/chat
- Review code and provide feedback
- Advise on approach before changes
- Occasional small bug fixes (~2-3 hours)
- Monthly 30-min strategy call
- Response: 1-2 business days
๐ท Active Support
RM5,000/month
15 hours/month
For ongoing fixes and improvements
- Everything in Advisory tier
- Regular bug fixes and stability work
- Performance optimization projects
- Priority access to our schedule
- Bi-weekly planning & progress calls
- Response: Same business day
๐ท Strategic Partner
RM8,000/month
25 hours/month
For continuous system improvement
- Everything in Active Support
- Top priority for available time
- Proactive improvements โ We suggest optimizations
- Strategic planning for long-term stability
- Direct communication via Slack/Teams
- Weekly progress reports
Additional hours: RM300/hour ยท Hour rollover: Up to 5 hours/month ยท Minimum: 3-month commitment
โ ๏ธ Important: Retainer work is scheduled and planned โ not 24/7 emergency support. Response times are based on business hours (evenings/weekends, Malaysia time). Best suited for ongoing maintenance, strategic guidance, and planned improvements.
Need something different? Let's build a custom solution for your specific needs.
โจ Custom Package Design
Standard packages not quite right? We'll create a custom solution tailored to your specific situation, budget, and timeline.
โ When Custom Makes Sense
- You need a combination of services (e.g., rescue + automation + ongoing support)
- Your system requires specialized attention beyond standard packages
- You have a unique budget or timeline constraint
- You need phased implementation with flexible milestones
- Your project spans multiple systems or departments
- You want a long-term partnership with custom scope
๐ฏ What We'll Design Together
- Scope & Deliverables: Exactly what you need, nothing you don't
- Timeline: Realistic schedule that fits your business needs
- Pricing: Transparent, fixed-price quote tailored to the scope
- Communication: Progress updates and meeting cadence that works for you
- Success Criteria: Clear metrics for what "done" looks like
- Support Terms: Post-project support that makes sense for your situation
๐ก Examples of Custom Projects
- System Rescue + Team Training: Fix critical issues and train your team to maintain the system
- Phased Modernization: Multi-quarter roadmap with staged improvements
- Hybrid Support: Project work + retainer hours in a custom mix
- Compliance + Stabilization: GDPR/security fixes bundled with system cleanup
- Migration Support: Careful data migration with parallel system support
- Startup Rescue Package: Budget-conscious rescue for early-stage companies
๐ How Custom Pricing Works
1. Free Strategy Call: 30-minute discussion to understand your needs
2. Custom Proposal: Detailed plan with scope, timeline, and fixed price (typically 2-3 days to prepare)
3. Refinement: We'll adjust based on your feedback
4. Agreement: Once aligned, standard terms apply (50% deposit, etc.)
โ ๏ธ Important Notes
- Minimum project value: Custom projects typically start at RM10,000 due to the custom design work involved
- Timeline: Custom proposals take 2-3 business days to prepare
- Same quality standards: All custom work follows the same careful, methodical approach
- Limited availability: Subject to current workload (max 3 new projects/month)
Not sure if you need custom? Book a free strategy call and we'll recommend the best approach.
๐ค Why Clients Choose Custom
Perfect Fit
Get exactly what you need without paying for unnecessary features or services.
Predictable Cost
Fixed-price quote means no surprises โ you know the total cost upfront.
Flexible Terms
Payment schedule, timeline, and deliverables designed around your constraints.
๐ Ready to Learn More?
See how our Partnership Credits work, view phased roadmap pricing options, and review our payment terms & guarantees.
View Pricing & Terms โ See Portfolio โReady to Fix Your Legacy System?
Book your free strategy session and get a written assessment of your situation.